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Help

Most help happens right in the app: go to You → Help & feedback and write to us. A person from the Velogether team reads every message and answers there and by email.

Can't sign in?

Velogether signs you in with a code we email you, or with Apple or Google. Not getting the code? Check your spam folder, and make sure you typed the address you signed up with.

If you can no longer read emails at the address on your account, tell us below. To make sure the account is yours, we'll ask you a few things about it. Then we move it to a new address: your rides, friends and messages stay as they are.

Delete your Velogether account

In the app: go to You → Settings → Delete account and confirm. Your account and its data are deleted straight away.

Without the app: email privacy@velogether.com from the address of your account (or use the form above if you can't), and we'll delete it within a week.

What we delete: your profile and profile photo, bikes, the rides you hosted, your place on other rides, check-ins, ratings, chat messages and photos, private conversations, questions, saved routes, friends, ride alerts, blocks, settings, support conversations and decisions about your account. Upcoming rides you host are cancelled first, so their riders are told.

What we keep:

  • Repair stations you added stay on the map with their photos, without any link to you.
  • Reports, and our team's record of what it did: 2 years, so we can recognise repeated abuse. If we delete the account for you, that record includes its name and email address.
  • Copies of emails our support sent you: up to 90 days.
  • Our hosting provider's backups: a short time, until they're overwritten.

The details are in our privacy policy, section 7.

Anything else